Minstrel Support
Get help with downloads, activation, App Store purchases, local project files, exports, and writing assistance setup.
Contact
Email support and include the Minstrel version, your operating system and version, and the exact error message or step that failed.
Email supportActivation and purchases
Include your operating system and whether you used a website download or the Mac App Store, plus any subscription, trial, or restore error text you see.
Project files
Tell us what action failed and what file type was involved. Please do not send a full draft unless we specifically ask for a small test file.
Writing assistance setup
Include your plan, the writing tool you were using, and the visible error message. Do not send passwords or activation codes.